Last updated: [09/09/2025]

Erra Surgical Supply (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and products.

1. Information We Collect

We may collect:

  • Personal Information: Name, address, phone number, email.

  • Health Information: Prescription details, insurance information, or other Protected Health Information (PHI) required to fulfill orders.

  • Technical Information: IP address, browser type, device information, and cookies when you use our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver medical supplies.

  • Communicate with you and your healthcare provider.

  • Submit insurance claims and verify coverage.

  • Improve our services and website.

3. HIPAA & Health Information

As a healthcare-related company, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) will only be used or shared:

  • With your consent.

  • For treatment, payment, and healthcare operations.

  • As required by law.

We maintain safeguards to protect your PHI against unauthorized access or disclosure.

4. Sharing Your Information

We may share information with:

  • Insurance providers for billing and coverage.

  • Healthcare providers to coordinate care.

  • Third-party vendors who support our operations (with confidentiality agreements).
    We do not sell or rent your information to marketers.

5. Your Rights

You have the right to:

  • Access or request a copy of your information.

  • Request corrections to your information.

  • Request restrictions on how we use or share your PHI (as permitted by law).

  • File a complaint if you believe your privacy rights have been violated.

6. Data Security

We use physical, technical, and administrative safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You may disable cookies in your browser, but some features may not function properly.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Erra Surgical Supply
212-928-8100
Support@erradme.com
4228 Broadway New York N.Y 10033